Customer Help
Our friendly team is always here to assist.
Common purchase queries answered
Orders and Shipping
Delivery can take anywhere from 1 – 5 days to be delivered, depending on the shipping type you selected and the area we are delivering to.
Most main city deliveries like Durban, Pretoria, Johannesburg and Cape Town take 1-3 days.
For more info on our shipping options and times please check out our Delivery Options
Simply click on the ‘My Account’ button on the top tight hand side of your screen and follow the prompts. If you have troubles call or whatsapp us and we will gladly assist.
As soon as your order is shipped we will update you with a tracking number, courier information and tracking link. You will be able to track your order with either of the courier companies we use.
You can track your order using the couriers online tracking portals or alternatively you can call the courier company and they will be able to assist you.
Secret Corner currently focuses on delivering anywhere and everywhere in South Africa.
We can also ship to Swaziland, Lesotho, Namibia, Mozambique, and Zimbabwe but your delivery price needs to be seperately quoted.
Yes – all your order items will be carefully packaged into 1 discreet parcel.
If for any reason we should ship your order in two packages you will be notified.
If you need to swap an item
Returns and Exchanges
Due to the intimate nature of our products, we unfortunately don’t accept returns unless the item that is delivered is defective, damaged, or if the product supplied is not the same product as what was ordered.
This is for the safety and hygiene of our customers.
For more info on our returns policy please see our Returns Policy
On the rare occasion that you receive the wrong item, please be in Contact with us and we will arrange the item be collected from you and the correct item is shipped.
All Secret Corner orders are carefully bubble wrapped or boxed and then wrapped in paper to ensure the safe transportation and delivery of your products. If your order still somehow gets damaged by the couriers we will gladly replace it for you.
If you need to return an item to us, please Contact Us and we will assist you with all the necessary return information.
If you need assistance you can either call, email, whatsapp or even pop into one of our physical stores and chat to one of our team.
No problem – please contact us as soon as you can so that we can alter your shipping details before sending or contact our couriers with the correct address. We would hate for someone else to receive your box of fun!
Absolutely. If you have your eye on a certain item and do not want any of the amazing available alternatives we will happily assist you in back-ordering that item.